What Is Word Error Rate? Formula, Worked Example, Limits 

What is word error rate (WER)? The most commonly used measure of speech-to-text accuracy is the word error rate (WER). It shows…

What is time to first token? It is the time, measured from a user’s prompt to the first word of the output…

Voice AI latency is the time between the caller finishing a sentence and the AI agent responding. It accumulates in the voice…

Voice activity detection (VAD) is a method that determines if a stream of audio contains human speech or only silence and background…

What is endpointing? The task a voice AI system performs to determine when a speaker has finished speaking so it can stop…

What is turn detection? It’s technology that enables the voice AI agent to detect when a person has begun speaking, when they…

What is barge in? Barge-in is voice AI functionality that allows a caller to interrupt an automated agent during their statement, and…

A large language model (LLM) is an AI system that is trained on a vast amount of text to understand context and…

Natural language understanding (NLU) is a subset of artificial intelligence that allows computers to comprehend the semantics, purpose, and background of natural…

The technology that uses machine learning to convert spoken audio into written text is called Automatic Speech Recognition (ASR). Today’s automatic speech…

Text to speech (TTS) is a technology that is able to transform written text into speech. In modern systems, text is read…

Speech-to-text technology converts speech into text, and it is utilized in different applications, including meeting transcription, voice-controlled applications, and live captioning. Today,…

Most support leaders begin to wonder what is call deflection after a call queue becomes a breaking point. This increases the number…

In fact, almost every customer service call you make is handled by an automated system. This system is commonly called interactive voice…

If you have started exploring what is an AI phone agent is, you aren’t alone. Chief Information Officers are no longer te…

What is an AI receptionist? It is an automated software solution that receives incoming calls, schedules appointments, and handles basic phone communications…

A conversational AI experience is one in which the individual interacts with an AI-powered chatbot, voice agent, or virtual agent and leaves…

The era of AI voice agents is not a distant future anymore; it’s here and transforming customer service. They are becoming the…

Even though they are two different things, you will find that in the search for “conversational AI vs voice AI,” they are…

Conversational AI is the technology that powers chatbots and voice assistants that can communicate with human-like speech and interpret human language. For…